WARRANTY POLICY

• Honorable customers: Thank you for buying our products. In the process of selling products, we offer a three-year warranty according to the relevant regulations in quality supervision and inspection and contract commitment.

• Section 1: Three-Year Warranty

If a fault occurs in normal use within 36 months after the product is sold, and the fault is covered by the warranty, we provide free maintenance.

• Section 2: We provide paid maintenance after the warranty expires.

We provide paid maintenance and only charge the cost of the fees if 36 months have passed since the product was sold, or if the fault is not covered by the warranty. If the product is severely damaged or if the damaged component is no longer in production and we cannot find matching component in the market, the company will return the faulty product to the customer.

Section 3 “Three Guarantees (for Repair, Replacement or Refund)” is NOT applicable to the following situations:

• 1. The Three Guarantees period has expired;
• 2. The warranty label has been torn off, destroyed or blurred;
• 3. The product is not properly used, maintained or stored in accordance with its specifications;
• 4. The product has been disassembled, assembled or repaired without the authorization of this company (For example, components or plug-in units are missing or damaged; the circuit board is badly deformed or broken; lines are cut; the motherboard has corroded or rusted, or has been severely stained);
• 5. There is no effective Three Guarantees certificate, or the certificate has been altered;
• 6. The model and the serial number on the Three Guarantees certificate are not in conformity with the product;
• 7. The product is damaged due to accidents, misuse or inevitable natural factors (as shown by a scratched product surface, missing electronic components, deformed PCB, collision scars, etc.);
• 8. The product is damaged due to improper delivery, use or storage (such as corrosion, mechanical damage, etc.);
• 9. The motherboard is damaged because it is used for special testing purposes, such as overclocking (If a product has been used for mining or testing, it only has a 12-month warranty. It can only be repaired and cannot be replaced or refunded).

Section 4: "Repair Instructions"

• 1. In the case of the Three Guarantees warranty, we will return the repaired product to the customer within 10 working days (excluding Saturdays and Sundays and transport time) after we receive the product. If we exceed this time limit, we will replace the product.
• 2. If the warranty period expires, we provide paid maintenance. We shall return the repaired product to the user within 30 working days after we receive it.
• 3. When returning a faulty product, the distributor shall package it according to the distance. If the customer is far away from us, the products shall be separated by honeycomb and put into antistatic bags with a repair list inside explaining the problem of each product. The distributor shall keep track of the delivery of the products until we confirm receipt of them. If the distributor fails to keep track so that we do not receive the product in time or the product is lost during transportation, this company shall bear no liability and the damage shall be borne by the distributor.

• Remarks: This company reserves the right to modify the above provisions according to our operating requirements and the right for final explanation.

1. Exclusions from Warranty:

• Damage caused by accidents, improper use, or natural factors beyond control.
• Unauthorized repairs, modifications, or alterations.
• Missing or altered warranty stickers.
• Damage due to transportation, improper storage, or incorrect installation.
• Use of the graphics card for special purposes (e.g., mining, overclocking) resulting in damage.

2. Technical Support and Repair Services:

• Users can refer to the user manual, visit the official website, or call the customer service hotline for technical support.
• Authorized dealers or nearby repair centre can handle repairs.
• After three years, free repair services are available for simple component replacements. For more expensive components, users may need to pay reasonable costs.
• Return of defective products to dealers should follow specific packaging guidelines.

3. Personal Direct Repair:

• Users directly sending products for repair should cover transportation costs.
• Proper handling and labelling of the reason for repair are essential.
• Please note that the company reserves the right to modify these rules based on legal changes and consumer protection needs. If you have any questions about the modifications, feel free to inquire with Colorful customer service.

4. Over Warranty Period (A):

If the warranty period has expired, the product is no longer covered by the warranty.

Damaged Warranty Sticker (B): If the warranty sticker is incomplete or torn, it may affect the warranty coverage.

Improper Use or Maintenance (C): Damage caused by not following the product’s usage instructions, maintenance guidelines, or storage recommendations is not covered.

Unauthorized Modifications or Repairs (D): Unauthorized disassembly, alterations, or repair attempts by individuals not authorized by Colorful are excluded. Signs of tampering include missing or twisted metal plates, disassembled fans or heat sinks, and residual solder on the PCB.

Invalid Warranty Certificate (E): If there is no valid warranty certificate or if it has been altered, the warranty coverage may be affected.

Mismatched Warranty Details (F): If the information on the warranty certificate (product model or serial number) does not match the actual product, it could impact warranty eligibility.

Damaged Serial Number (Check Number) (G): If the serial number label (check number) is torn or cannot be confirmed, it may affect warranty claims.

Unforeseeable Damage (H): Damage caused by accidents, natural disasters, or other uncontrollable factors (e.g., scratches, burnt connectors, lost electronic components, deformed PCBs, rust,) is not covered. Products that are exposed to liquid, liquid residue or excessive humid environments resulting in rust, moisture, dampness, stains, corrosion or liquid spills on components, hardware or electronics. Burns or component flare-ups as a result of a liquid accident or spill.

Improper Handling or Transportation (I): Damage resulting from improper transportation, storage, or handling (e.g., water damage, mechanical impact) is excluded.

Software Installation and Configuration Issues (J): Problems arising from user-installed software or incorrect settings are not covered.

Special Testing or Usage Scenarios: Any damages to the components, hardware and/or assembly of the Products including but not limited to damages caused as a result of neglect, abuse, accidents, misuse, or unusual physical, electrical or electromechanical stress (including due to uninterrupted use of the Products, or use of the Products for blockchain processing, cryptocurrency mining, or similar purposes).

5. Technical Support Channels:

Users encountering issues with Colorful products can follow these steps: Refer to the user manual for answers or email the customer service enquiry to Sales@gmcw.com.my.

6. Repair Services:

• If the product is within the warranty period, users can contact authorized dealers or send the product to nearby repair centre.
• For products beyond the three-year free warranty, the following scenarios apply:
  • Simple component damage (e.g., small capacitors, resistors, crystals) will be repaired for free.
  • For more expensive component damage (e.g., main chips, PCB boards, memory chips), users will be informed of reasonable repair costs before proceeding.
  • If the damaged component is no longer available in the market, the original defective part will be returned to the user within 30 working days.

7. Return of Defective Products by Dealers:

• Dealers returning defective products should follow specific packaging guidelines.
• For distant customers, individual packaging with protective material (e.g., honeycomb packaging) is recommended.
• Each product should be labelled with the specific reason for return.
• Dealers must track the shipping process until Colorful Malaysia confirms receipt without errors.

8. Personal Direct Repair:

• Users directly sending products for repair should cover transportation costs.
• Proper handling during shipping is crucial to avoid damage disputes.
• Clearly label the reason for repair on the product to facilitate efficient troubleshooting.

9. Important Notes:

Colorful Malaysia reserves the right to modify rules based on legal changes and consumer protection needs. Users should stay informed about announcements on Colorful official website regarding rule updates.